While investment in an Application Management Service (AMS) may typically be perceived as a necessary tool to address common “ticket fires” and workday glitches, getting the most out of your AMS service will not only fix system defects but also offer ways to reshape your work and adapt your business for future needs.
While resolving defects is the most standard operation of most AMS services, a proactive provider can help improve operational efficiency by maintaining and streamlining support. They can also help you adopt new releases and support growth by integrating mergers and acquisitions into, say, a cloud-based system like Workday.
When selecting an AMS provider, think beyond the typical service of simply keeping systems operating. Consider what and who can provide you with continuous innovation with minimum disruption. The proper AMS team can help you take better advantage of the numerous new features included in every Workday release, in addition to the automation and digital assets that can bring efficiency to your business.
Important Bedrocks of AMS Systems
Among the most important bedrocks of AMS systems, consider the following:
To best meet your operational needs, consider the necessary skills for support, how many employees will be involved, and what kind of governance will need to be in place. If using Workday, will you need to co-source its management, or have a 100% managed service? By employing an outcome-based methodology and a proactive approach to application, you will eliminate issues before they arise and be able to quickly respond to market shifts.
Maintain an innovative mindset focused on the continual evolution of AMS processes. Whether it’s enhancing user experience, reimagining business processes, or managing costs, systems like Workday can provide more value than just problem-solving. Consider ways to close out year-end books more efficiently, improve employee experience, or enlist merger and acquisition support—an agile AMS team can bring your organization to the next level.
Focus on multi-disciplinary capabilities, which will provide perspective and depth of resources to move ahead. Whether redesigning processes and systems, developing more transparent teamwork, or engineering a finance tech roadmap with benchmarks—these capabilities will help you move with confidence now and in the future.
Many companies with strong organizational and support capabilities may wonder why they would need an AMS in the first place. But your “go live” day is only Day One, and all too often, companies limit themselves by narrowly viewing application management as a reactive tool only designed to fix issues as they arise. By taking a broader perspective, AMS can anticipate and adapt to the evolving shape of business, allowing you to stay ahead of the game.
